jilip Privacy Policy – Your Data, Handled with Care

When you register for a jilip account, we collect personal details including your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash number or Philippine bank account information. During the identity verification process, we may also request a copy of a valid government-issued ID — such as a Philippine passport, driver's licence, or SSS/UMID card — to confirm your identity and ensure you meet the minimum age requirement of 21 years. We automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs, which help us detect fraud and improve platform performance. If you contact our support team, we retain records of those communications to help resolve disputes and improve our service quality. We do not collect sensitive personal information beyond what is strictly necessary for account management, payment processing, and regulatory compliance.

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure that your use of the platform complies with applicable Philippine laws and our internal policies. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and we will only send promotional communications if you have opted in to receive them. Technical and behavioural data helps us monitor for suspicious activity, prevent fraud, and maintain the security and integrity of the platform for all Filipino players. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify any individual player. We do not use your personal data to make automated decisions that would significantly affect your rights without human review, and we do not build profiles for sale to third-party advertisers.

jilip does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We share your data only in the limited circumstances described here: with payment processors and financial institutions that facilitate your deposits and withdrawals, strictly for the purpose of completing those transactions; with identity verification service providers who help us confirm the authenticity of the documents you submit during the KYC process; and with regulatory bodies, law enforcement agencies, or courts in the Philippines when we are legally required to disclose information or when disclosure is necessary to protect the rights, safety, or property of jilip or its players. All third-party service providers we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We will notify you of any material changes to our data-sharing practices as soon as reasonably practicable.

All personal data collected by jilip is stored on secure servers using industry-standard encryption protocols, including TLS for data in transit and AES-256 encryption for data at rest. Access to your personal information is restricted to authorised personnel only, and all staff with access to player data are trained in data protection best practices and bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or for legitimate business purposes such as dispute resolution and fraud prevention. When your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is being processed, the right to access the data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of your data when it is no longer necessary for the purpose it was collected, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request — we will respond within the timeframe required by applicable law. Please note that some requests may be subject to identity verification before we can act on them, to ensure we are responding to the correct account holder. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

jilip uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with the platform so we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled; these include session cookies that expire when you close your browser and security cookies that help protect your account. We also use analytics cookies to understand aggregate usage patterns — for example, which pages are visited most often and where players encounter difficulties — but this data is anonymised and not linked to your personal account. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies may affect some features of the platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Our cookie practices are reviewed periodically to ensure they remain aligned with current Philippine data protection guidance.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilip handles your personal data, please reach out to our support team at [email protected] — include your registered account email and a brief description of your query so we can assist you efficiently. We review and update this Privacy Policy periodically to reflect changes in our practices, platform features, or applicable Philippine law, and any updates will be published on this page with a revised effective date. Continued use of the platform after an update has been published constitutes your acceptance of the revised policy. For questions about your account, deposits, or withdrawals, you may also visit our FAQ page for quick answers. We are committed to being transparent about how we handle your data and to maintaining the trust of every Filipino player who chooses to play with us.